Welcome to Real TV Help Center
Everything you need to set up, manage and enjoy Real TV – all in one place. Whether you are installing your device for the first time, learning advanced features or fixing an issue, this help center is designed to guide you step by step.
Getting Started
Begin your Real TV journey with confidence. Our Getting Started section is perfect for new users and covers everything from unboxing to your first stream.
What you will find here:
- Complete Real TV box setup guide
- How to connect Real TV box to your TV
- How to connect to Wi-Fi or LAN Cable
- How to activate your Real TV Box
- First time user guide: Home screen overview
- How to Log in / create account
Start watching your favourite content quickly with clear and simple instructions.
Video Tutorials
Visual guides that make learning effortless.
Our Video Tutorials are designed to help you understand Real TV features without confusion.
Popular tutorials include:
- Step by step installation videos
- How to update your Real TV box software
- How to add channels to favorites
- How to watch Punjabi/ Hindi/ Malayalam/ Telugu Channels
- How to use EPG (TV Guide)
- How to record shows
- Troubleshooting: No signal/ No sound/ Slow internet
Follow along at your own pace and get the most out of your Real TV device.
Troubleshooting
Quick solutions to common problems.
If something is not working as expected, our Troubleshooting section helps you resolve issues without delay.
Common Topics Covered:
- Box Not working
- Channels not loading
Subscription & Billing
Buy, renew, or manage your Real TV subscription easily.
Multiple payment options supported with instant activation and invoice access.
Buy | Renew | Change Plan | Auto-Renew | Billing History
Channel Categories
Enjoy a wide range of HD channels across languages:
- Hindi
- Punjabi
- Telugu
- Malayalam
- Kannada
- Movies, News, Sports, Kids & more
- Search, browse, and start watching instantly.
- Request New Channels
- Missing your favourite channel?
Submit a request from the Help Center and we’ll review it for you.
Apps & Device Support
Stream anytime, anywhere with Real TV apps:
Android and iPhone: Real 2X App
Smart Box: Easy setup & firmware updates
Help & Support
Quick guides for app setup, remote pairing, firmware updates & billing help – all in one place.
Account & Support
- Change or reset password easily
- Update email/phone with OTP verification
- Fix login issues with quick steps
- One account, multiple devices
Policies & Safety
- Clear Terms & Conditions
- Strong Privacy Protection
- Simple Refund & Cancellation rules
