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Account Management (Guide)

Topics

Change Password
Forgot Password
Update Email or Phone Number
Login Issues & Fixes
Use same Account on Multiple Device
How Many Devices Allowed?

Change Password

  1. Open Account Settings
  2. Select password option
  3. Enter current password
  4. Enter new password 
  5. Save changes
forget-password

Forgot Password

  1. Open Real TV login Page
  2. Click Forgot Password
  3. Enter registered Email/Phone 
  4. Check your OTP/Link
  5. Set a new password
Change-Password

Update Email or Phone Number

  1. Go to Profile Settings 
  2. Select Edit details
  3. Change email/phone
  4. Verify with OTP 
  5. Save Profile
Update Email or Phone Number

Login Issues & Fixes

  1. Check Password
  2. Reset Password if needed
  3. Restart App
  4. Check internet connection
  5. Try logging in on one device only
Login Issues & Fixes

Use same Account on Multiple Device

  1. Login on Second device 
  2. If limit reached, logout from first device
  3. Refresh app on new device

How Many Devices Allowed?

  1. One device at a time
  2. Login allowed on multiple devices, but streaming limited to one active session.
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